BioFactory Privacy Policy

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BioFactory is the trading name of The BioFactory Ltd, a Company registered in England & Wales with number 11618581. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

BioFactory collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• Information relating to a request or submission to the website or via email.

How do we collect your data?

You directly provide BioFactory with most of the data we collect. We collect data and process data when you:

• Register online for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

How will we use your data?

BioFactory collects your data so that we can:

• Process your order and manage your account.
• Email you with product updates or new product and services offerings we think you might like.

BioFactory will not share your data with any partner companies unless permission from you is granted to do so.

When BioFactory processes an order placed by you, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

BioFactory securely stores your data on a secure cloud-based server.

BioFactory will keep your data for 10 years. Once this time period has expired, we will delete your data.

Marketing

BioFactory would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop BioFactory from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us.

What are your data protection rights?

BioFactory would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request BioFactory for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that BioFactory correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that BioFactory erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that BioFactory restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to BioFactory’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that BioFactory transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@biofactory.energy

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit https://www.allaboutcookies.org/.

How do we use cookies?

BioFactory uses cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – BioFactory uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Marketing – BioFactory uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. BioFactory uses this data to understand customer trends, improve the content and structure of our website. 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The BioFactory website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

BioFactory keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25 May 2021.

How to contact us

If you have any questions about BioFactory’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@biofactory.energy 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that BioFactory has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Website: https://ico.org.uk/make-a-complaint/